Last Updated: January 28, 2025
1. Introduction
We take your privacy very seriously.
This policy details how we collect, use, store, and protect your personal information.
By using our services, you agree to the terms of this Privacy Policy.
2. Information Collection
We may collect the following types of information:
Personal Identification Information: such as name, email address, phone number, and other information you voluntarily provide.
Device information: including device model, operating system version, unique device identifiers, etc.
Usage information: how you use our services, including access times, features used, etc.
Location information: with your authorization, we may collect your geographic location information.
3. Information Usage
We use the collected information for the following purposes:
Provide, maintain, and improve the quality of our services.
Process your requests and provide customer support services.
Send important notices and service update information.
Conduct data analysis to optimize user experience.
Prevent fraudulent activities and ensure service security.
4. Information Sharing
We promise not to sell, trade, or transfer your personal information to third parties.
Exception: We only share information when required by law or necessary to protect user safety.
5. Data Security
We employ industry-standard security measures to protect your personal information, including data encryption, access control, security audits, and other technical and administrative measures.
Note: We use SSL encryption technology to protect data transmission security.
6. User Rights
You have the following rights regarding your personal information:
Right of access: You have the right to know what personal information we have collected about you.
Right of rectification: You have the right to request us to correct inaccurate personal information.
Right of erasure: You have the right to request us to delete your personal information.
Right to restrict processing: You have the right to request us to restrict the processing of your personal information.
Right to data portability: You have the right to request us to provide a copy of your personal information.
7. Cookie Policy
We use cookies and similar technologies to improve your user experience, analyze service usage, and provide personalized content.
You can manage cookie preferences through your browser settings, but this may affect the normal use of certain service features.
8. Policy Updates
We may update the Privacy Policy from time to time.
When we make significant changes, we will notify you through appropriate means, such as posting notices in our services or sending you emails.
Please check this policy regularly for the latest information.
9. Contact Us
Email: Service@sunergy.com.au
Phone: +61 404 871 846
Address: 8 / 10 Chilvers Rd, Thornleigh NSW 2120